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January 29, January 4, Don't unzip them they are self extracting files. The update will unzip itself when the usb is plugged into the car. I don't think so - I'm getting the same issue when I download it directly onto my Linux NAS which then tries to extract the contents itself. I'm running out of things to try. I've not looked into packet loss before, but if I'm getting the same result using mobile data it doesn't sound specific to my network.
I used multicloud. Neither method has found the same issue with the file including 7Zip on my work PC , so my hope is I've found a way to get the file uncorrupted! I think I got it from the download page of Chrome when originally downloading the file from the Ford site. Hi - Having the same problems - download 28GB file taking 50 minutes on superfast fibre 2 - seems to work Ok..
Have tried a different browser - and extracting to PC - and I get the same error message. Just now Sat 18th Jan another attempt at download from Fird was aborted with a msg 'Download halted - Ford UK ' Maybe the problem has been recognised by Ford and a 'fix' may be available in a day or so?
I've come on here searching for a problem to the same issue - I contacted Ford on twitter this week and after being asked if I had gone through the troubleshooting I sent them the filename and my VIN.
I've been told to go to my nearest dealer but I'm not going if it's going to cost me to get the update when this is Ford's error with the file. The file is corrupt The archive is corrupt.
I explained the issue and now have a Case Manager assigned to look into the issue and am due a call back on Monday. Incidentally, my local Ford dealership claim they have downloaded the update a few days ago and it is fine. I have encountered the same problem - but I have found a solution which worked for me - after about 8 failed downloads using the Ford update websites in UK and other European countries.
I've got the SYNC update installed now, and it took me a fair amount of time to solve with help from people on this and another forum. I was then able to download the zip file from Google Drive to my PC and unzip it without error using 7Zip or Windows' native unzip functionality.
A real hassle, and took a lot of effort thanks to all on forums whose experiences and insightes helped me figure this out. It turns out Ford aren't compressing the files in an odd way, but I think there's something odd about their servers or something which is leading to this being flakey. I'm sure there must be other ways to get an uncorrupted file, but this is at least one way.
I conclude that the Update files set up by Ford are in fact complete and intact, but that they get 'damaged' during the multi-stage download procedure which involves the update file repository url , the Ford Update website app , the internet from node to node , my home broadband provider, the broadband performance, my router, my domestic network with either WiFi or Ethernet connection to the PC I have chosen for the task, and the Browser and operating system it uses. No wonder downloads so often fail!
The route Scoggy describes breaks this process down into discrete and sequential steps, obviating almost inevitable contentions. I'm experiencing exactly the same problems as Jeanette Brown Do not stop or start the engine during the update.
Unzip the archive to a USB stick in the main directory. Taira Little from Hoffman Ford will walk you through how to tell if you have an update available, download and update your system, as. Video Audio icon An illustration of an audio speaker. Audio Software icon An illustration of a 3. Software Images icon An illustration of two photographs. Images Donate icon An illustration of a heart shape Donate Ellipses icon An illustration of text ellipses. Just follow these steps:.
If you have an older SYNC-equipped vehicle that is not listed above, follow these instructions:. Just give us a call at to learn more. New Inventory New Inventory. All Inventory. Talk to the Owner Service Appointment. Print Share.
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